Workshop 3

Focusing All the Human Capital and Using Processes to Guide Performance

This two-hour workshop demonstrates how organizational purpose inspires and focuses people for innovation and growth. This workshop addresses the critical role of processes in developing, supporting, and sustaining an entangled organization and performance excellence. Participants will learn how organizational purpose fosters entanglement and discretionary thinking and connects mission with core competence.

Key Learning Objectives in this workshop include:

• Defining organizational purpose and linking it to sustainable profit and growth
• Differentiating change leadership practices, which align and guide the organization for results, and change management practices, which organize the effective execution of tasks and responsibilities

Topics Addressed:

• Organizational Purpose and Core Competence
• Requirements for Innovation
• Alignment of Organizational Performance and Individual Performance
• Baldrige as a process view for managing change
• Balanced Scorecard as a strategic process for managing change

At the end of this workshop participants will have:

• Gained an appreciation of how companies like Midway USA use organizational purpose and strategic plans to (a) inspire, focus, and align individual actions with organizational goals and objectives, (b) recognize and reward performance, and (c) select employees and suppliers
• Compared BSC with the Great Game of Business for understanding the business and guiding performance
• Connected alignment, integration, and entanglement through the example of the Tarlton Corporation
• Identified key practices in overcoming potential pitfalls in aligning structure and process

For this workshop, participant readings include Chapters 3 and 4 of It’s My Company Too! and three relevant articles from leading business journals.

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